The guidance builds on the experience that NAIH gained during the timespan of a hotline. NAIH ran an email hotline service dedicated to SMEs during the period of March 2019 and March 2020.
The guidance puts forward a step by step explanation on how to set up a hotline. It pays a special attention to:
- the required infrastructure and resources
- the engaged personnel
- internal policies
- legal implications and
- ethical considerations.