Guidance for Data Protection Authorities (DPAs) on running a hotline dedicated to Small and Medium-sized enterprises (SMEs)

The guidance builds on the experience that NAIH gained during the timespan of a hotline. NAIH ran an email hotline service dedicated to SMEs during the period of March 2019 and March 2020.

The guidance puts forward a step by step explanation on how to set up a hotline. It pays a special attention to:

  • the required infrastructure and resources
  • the engaged personnel
  • internal policies
  • legal implications and
  • ethical considerations.